Frequently Asked Questions



How to migrate websites and databases

  1. In order to migrate the website files and database from one server to another, the following are the basic requirements.
    1. FTP Credentials of the source and target servers (In case you do not know your FTP credentials please contact your service provider). Alternatively you can check these details from the control panel provided by your hosting provider.
    2. Database Credentials (In case you do not know your Database credentials please contact your service provider). Alternatively you can check these details from the control panel provided by your hosting provider.
    3. Make sure that the source and target database are of same type. This means if your source database is MySQL the target should also be MySQL and so on.
  2. Sign in to your account and go to your dashboard.
  3. Make sure your source website and database is already backed up with us. The steps to do this as follows
    1. Click on add website and add the source website FTP details. This will create a profile for your website in this account and also test the connection to the new website.
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    3. Add your FTP Credentials and click next.
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    5. Click on Next
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    7. Click on save Follow the same process with your database. Add your new database to the website backup dashboard.
    8. Click on Add database on your dashboard
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    10. Enter your database details and click next
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    12. Click Next
  4. Follow the previous step for target website and database.
  5. Click on Restore file to migrate the website files
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  7. Select the latest copy of files from the dropdown and click on restore.
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  9. Select the target server added in step 5.
  10. Click on the checkbox #“By checking this box, I agree to replace any existing files selected with this restore.” And click Restore
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  12. Follow the same process with the database by clicking on Restore Database
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  14. Click on Restore
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  16. Select the target database server added in step 5.
  17. Click on the checkbox #“By checking this box, I agree to replace any existing files selected with this restore.” And click Restore

Dropmysites's Support team is here to help from 9:00 AM to 7:00 PM SGT, Monday through Friday.

EMAIL

Email support@dropmysite.com and we'd be glad to help with all your questions

PHONE

Give us a call at +65 6779 5131 and our support team glad to help with all your questions