Frequently Asked Questions

How do I download my database backups

Once you have signed in to your account, you can view the websites and databases being backed up on the dashboard.


Click on the “Download Files” button beside the website profile that you would like to download.

You will be redirected to the page where you can see all the tables under the database.

Database download

Select the backup date and the tables that you would like to download and click on the “Download” button.

Your backup will be generated and the download will automatically start.

Dropmysites's Support team is here to help from 9:00 AM to 7:00 PM SGT, Monday through Friday.

Faq email


Email and we'd be glad to help with all your questions