Frequently Asked Questions

I can not connect to my database Or I get an error when I try to backup my database

1. Login to your Dropmysite Dashboard
2. Click on Add Database

Note (copy) our external IP on this page. You have to update your firewall settings





For cPanel users

• Go to database -> Remote MySQL




• Add the copied IP to the field “Host (% wildcard is allowed):”
• Click on Add Host





For parallels Plesk user

• Go to home -> tools and settings -> IP Addresses
• Check the box “Switch on the rule”
• Give the rule a name say Dropmysite Database
• Add the copied external IP to the field “Allow connections to the following port”
• Check TCP Protocol
• Click OK