Frequently Asked Questions

I can not connect to my database Or I get an error when I try to backup my database

  1. Login to your Dropmysite Dashboard
  2. Click on Add Database
  3. Note (copy) our external IP on this page. You have to update your firewall settings

    Our External IP Address

    For cPanel users

    • Go to database -> Remote MySQL

    • Remote MySQL

    • Add the copied IP to the field “Host (% wildcard is allowed):”
    • Click on Add Host

    • Add Host

    For parallels Plesk user

    • Go to home -> tools and settings -> IP Addresses
    • Check the box “Switch on the rule”
    • Give the rule a name say Dropmysite Database
    • Add the copied external IP to the field “Allow connections to the following port”
    • Check TCP Protocol
    • Click OK

    • Plesk User

Dropmysites's Support team is here to help from 9:00 AM to 7:00 PM SGT, Monday through Friday.

Faq email


Email and we'd be glad to help with all your questions