Frequently Asked Questions



What format are the files available for download

You can download your backup files using the “Download Backup” Button on the dashboard beside the website profile that you would like to download.

The files will be downloaded as a zipped file. You can unzip the file using Zip. Zip is a free open source software. You can find the application for all the different OS platforms.

If you download individual files, then those files will be downloaded in their original format.

Dropmysites's Support team is here to help from 9:00 AM to 7:00 PM SGT, Monday through Friday.

EMAIL

Email support@dropmysite.com and we'd be glad to help with all your questions

PHONE

Give us a call at +65 6779 5131 and our support team glad to help with all your questions