Frequently Asked Questions

What format are the files available for download

You can download your backup files using the “Download Backup” Button on the dashboard beside the website profile that you would like to download.

The files will be downloaded as a zipped file. You can unzip the file using Zip. Zip is a free open source software. You can find the application for all the different OS platforms.

If you download individual files, then those files will be downloaded in their original format.

Dropmysites's Support team is here to help from 9:00 AM to 7:00 PM SGT, Monday through Friday.

Faq email


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