Frequently Asked Questions

What protocol do you support for downloading the files

We currently support File Transfer Protocol (FTP), Secure File Transfer Protocol (SFTP), and FTP Secure (FTPS) to download the files for automatic backup. If your hosting provider does not support FTP protocol, you can then install an FTP Server on your site and then backup your files using dropmysite.

Dropmysites's Support team is here to help from 9:00 AM to 7:00 PM SGT, Monday through Friday.

Faq email


Email and we'd be glad to help with all your questions

Faq phone


Give us a call at +65 6779 5131 and our support team glad to help with all your questions