Frequently Asked Questions



How do I check the number of times the monitor failed on a particular day

You can view the number of times the monitor failed to reach your site by clicking on the “Failures” button beside the monitor you want to view on the dashboard. Dashboard


You will be taken to the website monitor failure page as shown below. Website Failures Report

The page shows the date of the failure together with the time for which the website was down. It also shows the number of emails and SMS sent per day.

Apart from showing the number of failures, it also detailed the reason of the failure such as 502 – Bad Gateway, Timeout, Server broke connection etc.

Dropmysites's Support team is here to help from 9:00 AM to 7:00 PM SGT, Monday through Friday.

EMAIL

Email support@dropmysite.com and we'd be glad to help with all your questions

PHONE

Give us a call at +65 6779 5131 and our support team glad to help with all your questions