Frequently Asked Questions



Can I prevent a file or a folder from being backed up

You can put the name of the file or the folder in the exclusion list when you create your backup. Alternatively, click on edit connections for the website being backed up and add your file / folder there.

An exclusion beginning with a dot will exclude any file/directory that is an exact match AND any file whose extension matches.

Ex: ".ssh" would exclude ['/.ssh', '/user/.ssh', 'security.ssh', '.ssh']

Ex "cache" would exclude ['/cache', '/user/cache', 'cache'] it would not exclude "thecache" because the match is not exact.

Dropmysites's Support team is here to help from 9:00 AM to 7:00 PM SGT, Monday through Friday.

EMAIL

Email support@dropmysite.com and we'd be glad to help with all your questions

PHONE

Give us a call at +65 6779 5131 and our support team glad to help with all your questions