Dropmysites's Support team is here to help from 9:00 AM to 7:00 PM SGT, Monday through Friday.
Email support@dropmysite.com and we'd be glad to help with all your questions
We will backup all the files and folders. If you still see some file/folder not backed up the issue is with the file or folder permission: The directory does not have the appropriate permissions to access. If the backup encounters a "550 Access is denied" for any file or directory it will skip over and continue the backup.
The user should set the appropriate permissions for that directory and test with any FTP client such as FileZilla.
Once the appropriate permissions are set the next backup should include the contents of the directory.
Dropmysites's Support team is here to help from 9:00 AM to 7:00 PM SGT, Monday through Friday.
Email support@dropmysite.com and we'd be glad to help with all your questions