Frequently Asked Questions



How do I backup a website

Sign in to your account and you will be redirected to your Dashboard.

If you have not backed up any website yet, you would see the backup website button on the dashboard.

New user dashboard

Click on the #“Add Website” button.


Registed user dashboard
  1. We support 4 protocols for website backup.
    • FTP – File Transfer Protocol
    • SFTP – SSH File Transfer Protocol
    • RSync – Over SSH
    • RSync – Daemon Mode
  2. Select one of these protocols
  3. Select the Encryption mode
  4. The default port number will be automatically entered. If your port number is different from the default port number, please enter the port number.
  5. Enter the host name of your FTP account in the form domain.com. If you do not know your hostname check the FT settings of your website.
  6. Enter the username and the password for your ftp account and click on #“Next”.
  7. Once your connection has been tested, you will be asked to schedule your backup.

Backup website - Schedule backup

  1. Select the folders which you would like to backup.
  2. Select the folders you want to exclude in the backup.
  3. Select the retention period
  4. Then select the frequency of the backup such as once a day or once a week.
  5. Then select the time when you want to schedule your backup and your time zone.
  6. Then click on #“Next” to confirm your backup schedule.

Backup website - Save profile

Set a name for your profile and confirm your settings and then click on #“Save” and your website will be scheduled for backup.

Dropmysites's Support team is here to help from 9:00 AM to 7:00 PM SGT, Monday through Friday.

EMAIL

Email support@dropmysite.com and we'd be glad to help with all your questions

PHONE

Give us a call at +65 6779 5131 and our support team glad to help with all your questions