Frequently Asked Questions



How do I download my website backups

Once you have signed in to your account, you can view the websites and databases being backed up on the dashboard.

Dashboard

Click on the “Download Files” button beside the website profile that you would like to download.

You will be redirected to the page where you can see all the folders under the website.

Website view

Select the backup date and the files/folders that you would like to download and click on the “Download” button.

Backup website - Connection details

Enter the name of download file and confirm the backup date and the files and folders to download and click on “Create” button.

You backup will be generated and the download will start automatically.

Dropmysites's Support team is here to help from 9:00 AM to 7:00 PM SGT, Monday through Friday.

EMAIL

Email support@dropmysite.com and we'd be glad to help with all your questions

PHONE

Give us a call at +65 6779 5131 and our support team glad to help with all your questions